Maintaining Service in a Power Outage

No, unless you provide power to the network devices that are installed in your home and to your telephone if you have a base telephone with remote handsets.
No, unless you provide power to the network devices that are installed in your home and to your computer or TV or other devices that you use on the internet.

  • An Uninterruptible Power Supply (UPS), also called a battery backup can provide from 1 to 24 hours of backup power depending on how much you want to spend.
  • Do an internet search for “uninterruptable power supply ranking” to help you determine the battery backup that will be right for you.
  • To keep your phone working the base phone for your remote handsets, the Ooma Telo base, the Router and the Optical Network Terminal (the box mounted on the wall that’s plugged into your house power) all must be plugged into a battery backup.
  • To keep your internet working the TV or computer will need power as will the Optical Network Terminal and Router.
  • To keep these devices powered longer than the life of your battery backup you will need to have a generator connected to your house wiring.

  • You should at minimum have a battery backup for your phone and/or medical alert device, for the Ooma Telo base, the WiFi Router, and the Optical Network Terminal (the box mounted on the wall that’s plugged into your house power).
  • To keep these devices powered longer than the life of your battery backup you will need to have a generator connected to your house wiring.
  • You should contact your service provider and let them know that you are converting to VoIP telephone service.