What Types of Information Does WiredWest Collect?
This information includes items that could be used to establish your identity, such as the following:
- home and/or work address
- home, work and/or mobile phone number
- personal and/or work e-mail
- job title
- name of employer
- checks submitted as deposits for service
This information includes non-personal information collected from your use of our website, such as the following:
- your Internet Protocol (“IP”) address for accessing the Internet
- which pages on our website you view
- how long you remain on each page on our website
- the Uniform Resource Locator (“URL”) of the website that you visited
- immediately prior to our website
- what browser you use to visit our website
How Does WiredWest Use the Information Collected?
Your information is used solely to support your relationship with WiredWest and to help us to develop the marketing, financing, and other business operations of WiredWest. For example, we use personal information collected from Support Cards and our “Fiber Town” sign-up campaign to determine which populations of households and businesses are most likely to purchase broadband services from WiredWest. We use non-personal information to determine how to improve the design and functionality of our website.
Additionally, if you provide your address and/or e-mail address, we may send you periodic mailings relating to WiredWest, such as updates on our operations or upcoming events. If you do not wish to receive our mailings, we ask that you either (i) use the SafeUnsubscribe™ option within our e-mail correspondence, or (ii) send a letter to WiredWest, Old Courthouse, 99 Main Street, Northampton, MA 01060, and we will promptly remove your contact information from our mailing list.
How Does WiredWest Protect this Information?
All personal and non-personal information collected through our website is maintained in a secure database maintained by our website hosting company or affiliates. Access to this database is restricted to authorized employees or agents of WiredWest and members of its Executive Committee.
We also use Secure Socket Layer (“SSL”) encryption to protect the information you submit via our website.
With Whom Does WiredWest Share this Information?
Except in connection with the marketing of WiredWest services, we will never share your personal information with a third party unless you consent to such disclosure or we are required to do so by law.
The Board of Directors of Wired West and our website hosting may have access to personal and non-personal information collected through our website, Support Cards, and our “Fiber Town” campaign on the CrowdFiber site.
When we receive paper Support Cards and Service Sign-Up Sheets, authorized volunteers, agents or employees of WiredWest may have limited access to them in order to enter the personal information into our secure database. Once the personal information has been entered, all paper materials are maintained and safeguarded in a secure location by an individual member of the Executive Committee or its designated authority.