Privacy Policy

Gathering information about our prospective customers is vital to enable WiredWest to succeed in our mission of providing broadband services. Nonetheless, WiredWest is committed to providing appropriate protection and management of all personal and non-personal information that we may collect from your use of our website and your submission of online and paper support cards to us. We have established this Privacy Policy to provide you with a summary of our policies and procedures regarding this information. This Privacy Policy will help you understand what types of information we may collect, how that information may be used, with whom the information may be shared, and how that information is protected.

You should also be aware that third-party websites accessible through our website may have their own privacy policies and data collection, use and disclosure policies. We recommend that you consult each website’s privacy policy when you visit these websites.

What Types of Information Does WiredWest Collect?

Personal Information

This information includes items that could be used to establish your identity, such as the following:

  • name
  • home and/or work address
  • home, work and/or mobile phone number
  • personal and/or work e-mail
  • job title
  • name of employer
  • checks submitted as deposits for service

Non-Personal Information

This information includes non-personal information collected from your use of our website, such as the following:

  • your Internet Protocol (“IP”) address for accessing the Internet
  • which pages on our website you view
  • how long you remain on each page on our website
  • the Uniform Resource Locator (“URL”) of the website that you visited
  • immediately prior to our website
  • what browser you use to visit our website

How Does WiredWest Use the Information Collected?

Your information is used solely to support your relationship with WiredWest and to help us to develop the marketing, financing, and other business operations of WiredWest. For example, we use personal information collected from Support Cards and our “Fiber Town” sign-up campaign to determine which populations of households and businesses are most likely to purchase broadband services from WiredWest. We use non-personal information to determine how to improve the design and functionality of our website.

Additionally, if you provide your address and/or e-mail address, we may send you periodic mailings relating to WiredWest, such as updates on our operations or upcoming events. If you do not wish to receive our mailings, we ask that you either (i) use the SafeUnsubscribe™ option within our e-mail correspondence, or (ii) send a letter to WiredWest, Old Courthouse, 99 Main Street, Northampton, MA 01060, and we will promptly remove your contact information from our mailing list.

How Does WiredWest Protect this Information?

All personal and non-personal information collected through our website is maintained in a secure database maintained by our website hosting company or affiliates. Access to this database is restricted to authorized employees or agents of WiredWest and members of its Executive Committee.

We also use Secure Socket Layer (“SSL”) encryption to protect the information you submit via our website.

With Whom Does WiredWest Share this Information?

Except in connection with the marketing of WiredWest services, we will never share your personal information with a third party unless you consent to such disclosure or we are required to do so by law.

The Board of Directors of Wired West and our website hosting may have access to personal and non-personal information collected through our website, Support Cards, and our “Fiber Town” campaign on the CrowdFiber site.

When we receive paper Support Cards and Service Sign-Up Sheets, authorized volunteers, agents or employees of WiredWest may have limited access to them in order to enter the personal information into our secure database. Once the personal information has been entered, all paper materials are maintained and safeguarded in a secure location by an individual member of the Executive Committee or its designated authority.

How Frequently Does WiredWest Change this Privacy Policy?

We may be required to periodically update this Privacy Policy as our business evolves. If the Privacy Policy changes, we will promptly revise this Privacy Policy on our website and take every reasonable step to ensure that these changes are brought to your attention by prominently posting all changes on our website for a reasonable period of time.