Service Installation

If you haven’t signed up yet, check the status of your town and how to sign up at Town Specific Info. Once you sign up, Customer Service will contact you regarding installation.

Standard installation includes installation of

  • a Network Interface Device (NID) on the outside of the premise where the fiber comes into the house;
  • An ONT on an inside wall, usually in the basement. This requires power.
  • A WiFi router, usually in a central location on the first floor. This also requires power.
  • If phone service is ordered, then an Ooma Telo device will be connected to the router and also requires power.

Other placement or additional wiring and devices will incur additional charges. In order to preserve service during a power outage, the ONT, WiFi router, and optional Ooma Telo should have backup power. See the backup power page in this section for more details.

Installations will be scheduled once the fiber-optic network is completed in your town. • Customer service will contact you for next steps and schedule an installation appointment at your convenience. • Installations typically take 2-3 hours. An adult who can make decisions about the installation must be present for the installation. • The fiber-optic cable will be brought from the curb to your home and will enter your home through a small box mounted on your home near where your existing utilities are located. The technician will then set up the interior electronics. • As soon as the technician is finished, you will have broadband in your home!

UNDERGROUND INSTALLATIONS

If your home needs an underground connection, you’ll have two home visits. Customer service will first contact you to make an appointment for an installation consultation. They will visit your home and determine whether you have an existing conduit that can be easily used or whether to install a new conduit. If you need a new conduit, they will stake out the proposed dig route. You will need to sign off on the plan. DigSafe will come to mark existing lines. The Conservation Commission in your town may also have to approve the route. After DigSafe and possibly Conservation Commission are done, the installers will make a second appointment with you and return to put the conduit in the ground install the service inside your home. An adult who can make decisions about the installation must be present for both of these appointments.

PHONE INSTALLATION

If you ordered WiredWest Premier telephone service, the basic installation includes connecting one telephone to the Telo device. If you want to connect all of your home’s phone wiring and jacks to the service, you’ll have to pay for an additional home visit or do the work yourself. The cost for this additional wiring will likely be $150-200. Alternatively, if you wish to have your landline phones available in multiple locations in your home, it will be much less expensive for you to purchase a cordless phone system with multiple handsets, available at most online and big-box stores, than to have internal wiring done. With a multiple handset cordless phone you will plug the system base into the Ooma Telo and then place the phone handsets wherever you wish throughout your home.

Electrical outlets: There MUST be an electrical outlet within 6 ft of where your router (usually centrally located in main part of the house) and ONT (usually located in the basement where the utilities enter your house) will be located. (ONT = Optical Network Terminal, a necessary component to run your home network). It is the homeowner’s responsibility to be sure these outlets are already installed prior to the home fiber installation.

Router location: While the technician will be willing to help you find a good central location for your router, it is good to give some thought to this in advance, especially if you want to locate it further than 50ft from where the ONT will be installed (which will result in costs that you will have to absorb) or if you want it in a location that does not yet have an electrical outlet within 6ft (which will require you to arrange for an electrician to install an outlet in the area you wish to place your router).

Yes, we will need to have access to the inside of your home to install fiber. We will offer various times for appointments to accommodate the time that works best for you

You are welcome to do certain parts of your in-home installation, such as providing more complex interior wiring, yourself or find and pay your own technicians/electrician to do so. The Westfield Gas & Electric technician will still have to install and provision the fiber-optic network portion of the installation up to the Optical Network Terminal (ONT) and router.

If you want a specialized connection, you will need to absorb any additional costs incurred. An example of this is if your existing utilities use an aerial connection to your home, but you instead want the fiber to go underground. You can discuss options and get estimates during your initial consultation.