Passed on May 15, 2024: Whenever the on-site repair tech determines that the breakage was the direct result of a customer’s action or the action of a customer’s contractor, the customer shall be billed for the repair. If the cost of the repair is greater than $500 the customer may choose to finance the repair [...]
The following is the Service Agreement between WiredWest and member town MLPs Incorporating Amendments Through May 2024.
WiredWest Operational Contract with Westfield Gas & Electric After much negotiation, WiredWest and Westfield Gas & Electric (WG&E) have signed the contract below. This is for a comprehensive package of services include ISP, Network Operations, Customer and Tech support, automatic detection of line faults and equipment failures and initiation of repairs. WiredWest will monitor WG&E's [...]
The following revised Bylaws were adopted by the Board on August 2, 2023:
The Affordable Connectivity Program is an FCC program that helps connect families and households struggling to afford internet service. This benefit provides a $30/month discount for your town-owned internet service. Click here for more information.
The following is an RFP for ISP and NO services.
The following revised Bylaws were adopted by the Board on June 3, 2022:
Lifeline is a federal program that lowers the monthly cost of phone and internet. Qualified customers will receive up to $9.25 applied directly towards their bill. You can use Lifeline for either phone or internet, but not both. FCC rules prohibit more than one Lifeline service per household. You can apply here.
Sign-up for Becket Broadband is under way, offering high-speed Internet and digital telephone service to residents for the first time! Read the official launch announcement here, or just get on over to the sign-up page here.
Amendment to WiredWest Operational Contract with Westfield Gas & Electric