There is a one-time activation fee on all accounts.
Your town’s MLP may choose to add a monthly MLP fee to help defray depreciation reserve requirements and debt service for the money borrowed to build the network.
Getting Connected
When you sign up for service, your town’s MLP will bring a fiber connection from the network at the road to your house. The cost of this “drop” to your home will depend on how far you are from the road and whether you have overhead or underground utility service. The cost to you for this drop will depend on the available construction funds that your MLP has to work with.
Click on your town to sign up now:
Becket | Heath | New Salem | Rowe | Washington | Windsor
Questions? See the FAQ page for your town:
Becket | Heath | New Salem | Rowe | Washington | Windsor
Working Together
The towns of Becket, New Salem, Rowe, Washington and Windsor are charter member of WiredWest, a municipal co-op formed to bring broadband to towns in Western Massachusetts. WiredWest will be your towns Internet Service Provider and has contracted with Whip City Fiber to operate the network and serve our customers.
Why are the towns of Becket, New Salem, Rowe, Washington, and Windsor working with WiredWest?
By serving its member towns on a regional basis, WiredWest will reduce the administrative burden, cost and risks of owning and operating a fiber network. Customers will pay WiredWest for services, and as a non-profit cooperative, it will return excess revenues to its member towns.
What does Whip City Fiber do? Whip City Fiber is an internet service provider owned and operated by Westfield Gas + Electric. It has a successful track record serving customers in the city of Westfield and is working with several towns in Western Massachusetts to launch broadband service over municipal fiber networks. As a subcontractor to WiredWest, Whip City Fiber will operate and maintain our network and deliver service to our customers.
Wired West/Whip City Fiber Customers Can Apply for Affordable Connectivity Program
The Affordable Connectivity Program is an FCC program that helps connect families and households struggling to afford internet service. This benefit provides a $30/month discount for your town-owned internet service. Click here for more information.
WiredWest Towns Offer Federal Lifeline Subsidy
Lifeline is a federal program that lowers the monthly cost of phone and internet. Qualified customers will receive up to $9.25 applied directly towards their bill. You can use Lifeline for either phone or internet, but not both. FCC rules prohibit more than one Lifeline service per household.
You can apply here.
UPDATE: Heath is Now Accepting Signups
Residents of Heath can now sign up for service at http://whipcityfiber.com/heath . For more information and drop policy, click here.
Heath Joins WiredWest Charter Members – Welcome Heath
At the March 18 Board of Directors Meeting, Art Schwenger, the delegate from Heath, presented the signed contract to operate their network with WiredWest once it’s built. Heath has been a valued member of WiredWest since its inception, and has now committed to having WiredWest operate their network along with existing charter members: Becket, New Salem, Rowe, Washington, and Windsor. More information…
Washington is Wired and Working
The Town of Washington has completed the construction of its state-of-the-art fiber-optic network, which is now delivering superfast internet connections and clear digital phone service to homes and businesses there. A charter member of WiredWest, the town has signed up 192 customers, 7% over the goal it had set. Almost all have been installed and are now online. “It is like a new world at our house,” said one Washingtonian. Learn more.